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Tembo Privacy Policy

Tembo Money Limited ("Tembo", "we", "us", or "our") is committed to protecting your privacy. Tembo Money Limited (12631312) is a company registered in England and Wales with its registered office at 18 Crucifix Lane, London, SE1 3JW. Tembo is authorised and regulated by the Financial Conduct Authority under the registration number 952652.

This policy sets out the basis on which any personal data (meaning any information about you which is personally identifiable) that Tembo collects from you or that you provide to Tembo (Your Information), will be processed by Tembo. Please read the following information carefully to understand Tembo's practices regarding Your Information.

For the purposes of the data protection legislation, the data controller is Tembo Money Limited, a company registered in England and Wales under company registration number 12631312 and whose registered office address is at 18 Crucifix Lane, London, SE1 3JW.

Amendments and updates to this policy may be made from time-to-time. Any revisions will be posted on this page and where appropriate, notified to you by email, so you will always be aware of what information we collect and how we use that information. Please review this page regularly so that you are aware of our changes.

Information we collect and what it is used for

Tembo may collect and process the following information about you:

Information you provide

As part of Tembo's service of providing appropriate mortgage and financial product quotes, we will collect information about you by you filling in forms on our website. This may include personal details such as your name, email address, address, phone number, age, date of birth and marital status; business contact information such as your job title, department, and name of organisation; identification information such as copies of your passport or other identification; financial information and history including credit information and history; and demographic information such as behaviour and preferences, interests and postcode.

We will use this information to carry out our obligations and to provide you with the information, products and services that you request from us, and to provide you with information about similar products and services. If you are an existing customer, and have consented to receive marketing communications, we will use this information to contact you with recommendations and suggestions of products which we feel may interest you. We will also use this information to notify you of any changes to our service and to ensure that the content on our website is presented in the most effective manner for you.

Provision of Your information as outlined above is a necessary requirement to enter into a contract for your use of the Tembo services. If you do not provide this information, we will be unable to supply you with Tembo products and/or services.

Information we collect about you

For each of your visits to our website, we may automatically collect the following information:

  • technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number; and
  • our website may also use a website recording service which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Data collected by this service is used to improve our website usability. The information collected is stored and is used for aggregated and statistical reporting, and is not shared with anybody else.
Information we receive from other sources

As part of collating mortgage and financial product quotes, we work closely with third parties to obtain data relating to you including but not limited to credit reference agencies, search information providers, product vendors, and financial institutions and we may receive financial and credit information about you from them.

We will access your credit history and relevant financial information in order to provide this information to the product or service providers to enable them to assess the basis on which you may be eligible for the mortgage you have made enquiries about. We will share these details with the prospective product or service providers to enable us to provide you with the details of the products available to you and the details of the relevant lenders and brokers.

Financial information such as credit scores will be used for the purposes of providing you with products and quotes for mortgage products. Quotes are selected for your attention by reference to a number of factors, including but not limited to your credit score, mortgage preferences and affordability assessment based on the information that you have provided.

In order to find the most suitable product for you we may use the information held at credit reference agencies (CRAs). A CRA is a company that collects personal information from various sources and provides that personal information for variety of uses (including to prospective lenders for the purposes of making credit decisions).

We will combine the information received from other sources with information provided and collected in order to provide you with our services.

We will search a CRA who will provide us with information about you to assess creditworthiness and product suitability and check your identity. They will provide us with the publicly held data, including the electoral roll and shared credit performance data. If you have a financial associate their data may also be provided.

Some lenders will confirm if you are an existing customer, and as such may be eligible for additional offers.

We will use the information provided to us by a CRA to help decide which products may be best for you. It is important to note that there may be other products available from lenders who are not represented by this service.

When the CRA receives a search from us they will place a quotation search footprint on your credit report, whether or not you decide to apply for the product. This search will not affect your ability to gain credit.

The information which we provide to the CRA may be supplied by them to other organisations such as fraud prevention agencies and used by those organisations for the purposes of checking identity, preventing fraud, tracing and collection of debt. The CRA may also use the data to undertake statistical analysis.

If you choose to apply for a product, the lender will undertake a full credit check and provide you with further privacy information for that product.

You can contact any of the CRA's if you wish to obtain a copy of your credit report.

Consumer Help Service, PO Box 8000, Nottingham NG80 7WF

Telephone: 0844 4818000 or log on to www.experian.co.uk

Consumer Services Team, PO Box 491, Leeds, LS3 1WZ
Telephone: 0870 0601414

Equifax PLC
Credit File Advice Centre, PO Box 1140, Bradford, BD1 5US
Telephone: 0844 335 0550 or log on to www.equifax.co.uk

Information we receive from other sources

Data protection laws require us to have a lawful basis for any processing of Your Information. The bases that we rely on are as follows:

  • Necessary for the performance of a contract we have entered into or are entering into with you;
  • Necessary for our legitimate interests or those of a third party, provided that your interests and fundamental rights and freedoms do not override those interests;
  • Necessary to comply with a legal or regulatory obligation; and/or
  • Your consent.

We may use Your Information in the provision and administration of the services/materials that you have requested and/or to respond to your queries.

Where you don't provide us with certain information we will be unable to provide you with the services and/or materials requested.

We may also use Your Information to meet our legal obligations, to deal with any complaints and for the enforcement of our terms and conditions.

We may use Your Information for our legitimate business interests which include service delivery; business operations and due diligence; identity verification; security purposes; website management; improvements to our website, solutions, products and services; supplier management; and for general marketing purposes. We will not do so though where our interests are outweighed by your interests, rights and freedoms.

Security of your information and where we store your information

Tembo take all reasonable steps to ensure that Your Information is treated securely and in accordance with this Privacy Policy.

All information you provide to Tembo is securely stored either on dedicated servers within the United Kingdom or with trusted partners who abide by GDPR legislation as part of Tembo's contractual arrangements.

Once Tembo has received Your Information, Tembo will use strict procedures and security features to try to prevent any unauthorised access.

Disclosure of your information

Tembo may share your information in the following circumstances:

With customer relationship management (CRM) system providers, and technology partners (including optical character recognition, document capture solutions providers, cloud based service providers, software providers and IT providers) to provide you with the mortgage services you have requested;

To allow your selected broker(s) to assist you to complete a mortgage application by providing details of the mortgage product(s) in which you have indicated an interest; your credit history/data; your eligibility for mortgage products(s); your credit score; copies of your identity documents (if any) uploaded on the website; any verification checks undertaken on the website;

With credit reference agencies including product eligibility and pre-qualification profiling partners;

With third parties who need to know information about the mortgage you have originated via Tembo, for the purposes of enabling them to support your property purchase transaction including, but not limited to, estate agents and/or developers and/or your conveyancer and/or mortgage lenders and/or alternative home ownership providers and/or partners from whom your Tembo enquiry originated;

With conveyancers for the purpose of providing you with conveyancing services for your transaction; and

With insurance providers to provide you with details of relevant insurance services/products only where you have expressly consented to receive these communications.

We don't transfer your information to third parties except where explicitly stated in this policy or with your explicit consent.

Each party listed above, is either acting as a processor on behalf of Tembo or as a controller in their own right with the purpose of providing services to you.

Data retention

Where Tembo relies on legitimate interest as its lawful basis for processing your information, it may retain that information for as long as is necessary for regulatory/industry requirements. This could be the length of the mortgage term or life insurance term.

Where processing is necessary for the performance of a contract with you Tembo shall retain your information for as long as is necessary after the termination of such contract.

Where processing is based on your consent, Tembo shall only process your information until such time as you withdraw your consent.

Subject to the above retention periods, Tembo may be required by legal obligation to hold onto your information for up to six years, and in such event will comply with this retention period.

Marketing communications

When you register with Tembo, we ask you whether you would like to receive our communications detailing offers, news and services from Tembo and/or information from third party companies via email and/or via post that we feel may be of interest to you. In order to consent to receive these communications, you will need to opt in during registration or you can opt out of receiving this information by leaving the option box unchecked.

Where you have let us know that you are happy to receive information from us, we may send you communications that include new products, reminders when your products might be due for renewal and opportunities to take part in market research.

To stop receiving Tembo's promotional offers and alerts, please click the link found at the bottom of each email or update your account preferences.

Your rights in relation to your information

You have the right to:

  • Access Your Information supplied to Tembo and held by us in order to rectify any inaccuracies on the information held;
  • Request the erasure of Your Information or to object to the processing of Your Information;
  • Request that Your Information be ported to you or a new provider if the data is processed automatically;
  • Lodge a complaint with a supervisory authority. The relevant supervisory authority for the UK is the Information Commissioners Office, and more information can be found at ico.org.uk. For details of our complaints procedure, please see our Borrower Terms and Conditions available on our website;
  • Withdraw consent to us processing Your Information at any time. This will not affect the processing already carried out with your consent; and
  • Request further information regarding the personal data that we hold about you and the source(s) of that information.


Our website uses cookies to distinguish you from other users. This helps Tembo to provide you with a good experience when you browse our website and also allows Tembo to improve the website.

Like most websites, we use cookies and weblog files to track site usage and trends. A cookie is a small data file, typically of letters and numbers, downloaded to a device when a user accesses a certain website. You can remove or block cookies using settings in your internet browser, but in some cases doing so may impact your ability to use our website. For more information about cookies you can visit All About Cookies.

The only cookies we use are 'analytical cookies' and those that save you the user time by prefilling fields when you revisit our site. They allow us to count the number of visitors and identify which pages are being viewed or used with the sole purpose of analysing data about webpage traffic and to improve our website in order to tailor it to our customer's needs. We only store personally identifiable information in cookies in situations where this is needed for you to navigate between individual webpages, avoiding the need for you to re-enter the same information. This record is deleted when you leave our website.

Google Analytics

We use Google Analytics to help analyse use of our website. This analytical tool collects standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors' use of the website and to compile statistical reports on website activity for this website. To opt out of being tracked by Google Analytics across all websites visit tools.google.com/dlpage/gaoptout.

We will not associate any data gathered from this site with any personally identifying information from any source as part of our use of the Google statistical analytics tool. Google will not associate your IP address with any other data held by Google. Neither ourselves nor Google will link, or seek to link, an IP address with the identity of a computer user.
Content distributed through our website sharing features and/or third party integrations may result in your personal identifiable information being available on external websites. By your direct initiation of these features you are consenting to the use the sharing of this information.


If you have questions or comments about our Privacy Notice or if you wish to exercise your rights mentioned above, please contact our Data Protection Officer by:

Email: hello@tembomoney.com
Post: 18 Crucifix Lane, London, SE1 3JW

Last updated September 2021